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Kind Consumer - Disruptive Inhalations Technology Startup

Aug 2009 - May 2017

I was part of the early team at Kind Consumer as we developerd a world's first non-electronic nicotine delivery device. We raised over £30m in equity financing from angel and VC investors, secured regulatory approval with the MHRA and secured a commercialisation deal with British American Tobacco.


My Reflections on the Role

The Mission

I was lucky to join a start-up like Kind Consumer at such an early stage of the business and also my own career. We developed a genuinely innovative, first-to-world technology addressing the tobacco epidemic which causes over 8 million deaths per year. Lots of start-ups claim that their product have the potential "change the world" in our case this was a very real possibility.

The Evolution of the Project

When I started at the business we occupied two small rooms in a short-term office space building in Kings Cross London. The technology was still at the drawing board phase with some early patent work in progress. By the time I left the role the greatly expanded business had taken in over £30m in venture funding, were engaged in a commercial agreement worth over £100m with BAT, received regulatory approval for an innovative product and were on the cusp of launching into market and creating a brand new category.

My Exposure to Key Decision-makers

Funding and Commercialisation

I worked closely with the CEO on the funding and commercialisation workstreams for Voke. I was involved first-hand in the venture fundraising process from pitching all the way to term sheet negotiations and shareholder management. I also worked on the commercial and legal negotiations with British American Tobacco to secure what would ultimately be a licensing agreement worth over £100m in development and marketing spend.

Corporate Strategy

Through my responsibilities of Company Secretary I was present at all Board meetings during my tenure and was able to learn first hand from individuals who had been at the highest levels within FTSE100 companies and financial institutions. This part of my role was probably my favourite as I was able to learn how individuals who have run multi-billion pound operations think and formulate their decisions on complex problems often with limited information.

Technical and Regulatory

Being part of a well-funded startup allowed us to rapidly expanded the technical team and I was fortunate to work closely with the Chief Medical Officer and Chief Product Officer in assembling the expansive dossier and building the systems which were ultimately successfully in gaining regulatory approval for the Voke product. This sort of process is usually performed by pharmaceutical giants with thousands of people involved across the project, in our case we had a small, hard-working team who were all gain both a depth and breadth of understanding which is rare to have access to.

Next Steps

I was fortunate at Kind Consumer to be able to sell some of my vested EMI options in a secondary share sale as part of our funding raising process. This gave me the capital to go into culinary school and following that found and build Hawkker.


My Role: Strategy & Operations

  • Being a team-member at a very early stage I was involved in all aspects of the development and commercialisation of the proprietary technology.
  • Initially this focused on raising angel and venture funding, growing the project team and helping lay the foundations of securing a commercialisation agreement with a major pharmaceutical, consumer good or tobacco business.
  • After securing seed and series A funding we pursued development of the technology, growth of the patent estate and pre-clinical testing in anticipation of seeking medical regulatory approval from the UK MHRA.
  • Following regulatory approval we secured a substantial commercialisation and royalty agreement with British American Tobacco as their lead product in their non-tobacco nicotine portfolio.
An Advertising Graphic for the Voke Inhaler


Early Funding and Growth Phase

  • The business secured early stage funding from notable investors such as Sir Terry Leahy (former CEO Tesco), Sir Peter Davis (former CEO Sainsbury's, The Prudential & Reed Elsevier) and Jon Moulton (Founder Better Capital).
  • Following funding we were able to work with development partners to move the technology from drawing board and patent phase to working prototypes which would serve our discussions with commercialisation partners.
  • With a strategic objective of achieving medical regulatory approval for the technology from the UK medicines regulator (MHRA) we pursed a rigorous medical device development programme.
Machine testing of Prototype Voke Inhalers

Medical Approval and Commercialisation Agreement

  • After an extensive roadshow presenting to major multinationals across pharma, consumer goods and tobacco we secured a commericalisation agreement with British American Tobacco.
  • The licensing agreement included funding which allowed us to accelerated our development and pursue medical regulatory approval for the technology.
  • Kind Consumer submitted a robust package of clinical, non-clinical and quality reports as part of the common technical dossier for regulatory approval
  • The Voke Inhaler gained regulatory approval in 2014, make it a first of its type pressurised nicotine inhaler device.
  • BAT created a whole new subsidiary to commercialise Voke and spent over £100m developing the brands, routes to market and manufacturing infrastructure to launch the product.